Warranty policy

Last updated: 26 October 2026

How warranty works here

Warranty terms differ by brand and product. We only state a warranty on a product page when we can honour it. If a product page does not mention a warranty, do not assume one applies: ask us before you buy through mushaf@yourdomain.com or our contact page.

Defects on arrival

Whatever the warranty, items that arrive defective, damaged or different from what you ordered are covered by our Returns & refunds policy: report them within 7 days of delivery.

What a warranty covers

• Manufacturing defects that appear during normal use within the stated warranty period.
• Repair or replacement at our or the brand's discretion; if neither is possible, a refund of the price paid.

What it does not cover

• Damage from drops, liquids, heat, misuse or unauthorised repair.
• Normal wear (for example worn cables, scratched surfaces, reduced battery capacity over time).
• Use with equipment that does not meet the product's specifications, or counterfeit accessories.

Making a claim

1. Contact us with your order reference, a description of the fault and clear photos or a short video.
2. Keep the product and its packaging until we confirm next steps.
3. We will tell you how to send the item for inspection. If the claim is accepted we repair, replace or refund; if it is declined we explain why.

Authenticity

We only mark a product as authenticity-verified when we have verified it. Where a product page makes no such statement, it makes no authenticity claim.